Support | Future Mega

Contact Future Mega

We’re here to help.

For account, billing, artist, safety, or privacy questions:

Future Mega is operated by Nicholas Cooper Brands Inc.

Include the email associated with your Future Mega account, what happened, when it happened, and your app version and device if relevant. Screenshots can help, but remove sensitive information first. Do not email passwords, verification codes, full card numbers, or stream keys.

Account and sign-in help

Try the sign-in method you originally used: Apple, Google, or email. If you used Sign in with Apple and Hide My Email, mention that in your support request. Do not send anyone a sign-in code or password.

For a suspected account takeover, email us with the subject Future Mega account security and describe the activity you did not authorize.

Stars, passes, and purchase help

If a purchase is charged but Stars do not appear, include the store order or transaction reference and purchase time. Avoid repeating a purchase while its delivery is unresolved. Do not send a full payment-card number.

Supporter passes last 30 days and do not auto-renew. Live gifts and votes spend Stars separately. For an unused-Stars refund request within seven days, contact the store that processed the purchase or email us; store processing rules and mandatory consumer rights apply.

For Apple purchases, Apple's Report a Problem service provides purchase and refund assistance.

Report content or an account action

Use the available report and block controls on posts and comments. For a live broadcast, urgent platform-safety concern, copyright concern, or an appeal of an account action, email support with the relevant artist, post, or session link and a concise description.

For an immediate threat to someone's physical safety, contact the appropriate local emergency service. This email address is not an emergency service.

Privacy and account deletion requests

Email info@gonickcooper.com to request access, correction, deletion, or other applicable privacy rights. For account deletion, use the subject Future Mega account deletion.

To delete your account in the app, open Me → Delete account, confirm your identity with your sign-in method, and type DELETE. Your account closes once the request is accepted. External cleanup usually finishes within about 15 minutes and continues automatically if you sign out; provider failures are retried. The screen explains the loss of content, unspent Stars, passes, and any affected artist community or shared show replays. Deletion does not issue an automatic refund.

If you cannot access the app or your version does not offer deletion, email us instead. We may need to verify account ownership. Uninstalling or signing out does not delete your account. Required transaction, voting, safety, or legal records may be retained under pseudonymous identifiers, as explained in the Privacy Policy.

Artist applications and live tools

For an application question, include your stage name and account email. Do not attach a private audition video to an initial email; describe the issue so we can identify the application securely.

For recording or broadcasting problems, include your device model, OS version, app version, and whether camera and microphone access were allowed. Never include a stream key.

Policies and information

Official rules for a particular contest must be provided with that contest. For an eligibility or prize question, contact support before participating.